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Customer Service:

Service@Elekworld.com

Position :Home>About Elekworld>FAQ Center
Home> About Elekworld> FAQ Center

FAQ Center

Shipment

1. How long will it take to deliver goods?

We will start preparing goods upon receipt of buyers’ T/T copy. After receiving your full payment, we will deliver the goods within the deadline which both parties agreed.

2. What kind of packaging you offer?

During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.

3. What kind of transportation methods you offer?

A. For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
B. For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.

4. How about the insurance during transportation? How to deal with the responsibility?

Buyers should take the full responsibility for shortage of goods if the goods are checked by any custom during transportation. During transportation, if goods are missed because of having been detained by custom in China, all loss thus occurred should be borne by us; if missing or detained of goods are occurred in other country except China, all loss should be borne by buyers.

5. What Locations can you ship to?

A. We currently ship to USA,EU,UK,Russia,Mexico and many other countries throughout the world, please contact us for the details.

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