1- General terms:
A- All the items(excluding customized, disposable, and clearance items)are with warranty for 6 months since the package arrived. If the items own special warranty time then this policy will be invalid.
B- Please contact our sales rep with the following details of problems once you got any problem:
▲Photos of the front and back of the packaging envelope or box
▲Partial shipment slips (if applicable)
▲Photo, video, screenshot, or description of the defective item
▲Photo, video, screenshot, or description of the defect or defective area.
C- If a replacement isn't available, a full refund or credit in new order will be given.
D- All the defective items have to reach us within 6 months.
E- Besides, we are not responsible for any damage during installation or defective caused by personal factor.
F- All the products with physical damage will be void of warranty.
2- Smartphone screens technical tips:
We all know that the electronics are very fragile and easy to break, so technicians must be very careful to handle the test and installing, we suggest customer to make a simple test before real installing:
A- Test before installation:
When testing, do not remove any protective film or tags. Please pay attention to the problem of static electricity.
Before attempting any repair, be sure to ground yourself is an ESD (electro static discharge) Pad(WP0102K369), Strap w/cable(WP01024067). This will prevent static electricity from damaging the electronic components within the phone. Such as phone screens, static may cause lines on the display.
B- Simulates testing:
Simulates testing means motherboard and screen were connected 100% completely, power on, test the digitizer and display function, then the simulation finished.
If test OK, please install it. If it doesn’t work well, please make record and contact us at the very first time.
Please DO NOT force it to be installed in mobile phone. We will not be responsible if the mobile phone is damaged during installation.
C- Do not over-bend cable:
Please make sure display cable not been over-bend. Over 90 degrees bent will cause black display.
3- Warranty Exceptions:
A- Over 6 months warranty after package receiving.
B- Products with obviously physical damage, such as cable tear, glass broken, glass scratch, paint off, or display damaged.
C- Products were installed and used.
D- Products was damaged during assembling or disassembling.
E- Products not from ours(We have complete marking system with our own products, you can ask our salesman for details).
1- Items must be returned in the same condition as shipped, or at least safe enough packing method, to avoid any damage during delivery.
2- All items have to be with our sign or stamp which is very important evidence for warranty(To avoid any waste of time for you, cause products not from us are out of warranty); If you don’t know how to distinguish, please contact our salesman for details.
3- Any non-Elekworld products will be returned or destroyed.
4- If you don’t require us to keep or return these non-warranty products (Including out of warranty and Non-Elekworld products.) for you within 6 months after RMA testing report send to you, we will process these products according to our procedure. Any requirements of keep/return these products will not be supported once over 6 months period.
5- Replacements will be sent with your next order. If you prefer the credit or want to exchange it to other parts on your next order, please check the details with our salesman, the credit will be calculated according to the current price or your purchased price, taken the lower one.
6- DOA(Dead on Arrival):
If you find the package unusual delivered, damaged or somebody opened it before you receive, please kindly make a note in advance and report it to our sales as soon as possible, meanwhile, please show us the detailed pictures of the outer box and the inside boxes situation of products. Your cooperation will be highly appreciated and helpful for us to solve the problem and reduce the loss for you.
1- Please send all the return packages by Postal Service in your country to be safer at Chinese Customs. Meanwhile please kindly inform sales representative the tracking number to trace the package.
2- For safer delivery, please contact your sales representative for suggestion of declare value and declare description of return products.
3- All the contact name should be included with sales representative name to be faster in delivery.
4- If any package returned by DHL/UPS/TNT etc, please inform your sales representative to check & confirm on the product list, Customs invoice. Or we will not be responsible for the Customs problem here or any fee caused.
5- The return shipping cost is on the buyer.
If anything missing, please contact your sales representative for help within 1 week after receiving the package, and do complete cooperation, such as pictures, videos or any other proof being missing. We will try best to find the reason and offer best solution we can provide to you.
If there is no timely report(over 1 week) or no proof of pictures, videos etc, we can't do any replacements for you. So please arrange timely check once after the package receipt.
1- Please check cartons’ appearance carefully before you sign for them, especially there are damaged appearance, cut&re-pack tape, or obvious empty than usual.
2- If you find something unusual, please hold on the courier and take photos of cartons on the spot, measure and record the weight on a Electronic weighing machine.
3- In addition, please take a video of opening carton, counting the quantity of parts, if some missing, please record the list under the courier’s nose.
4- After counting, you can report to the courier immediately and ask the courier to open a case to investigate the missing problem. And please remember to email us the picture/video and the list.
5- With the pictures/videos and case# from UPS/DHL or other companies, we can track our delivery agent for the case and work with you about resending parts or reimbursement etc.
6- Without any pictures/videos showing the missing, we can NOT offer strong support to you, because we have no proof to follow up UPS/DHL.
7- Please believe that we will have complete proof of whole procedure to prove that we ship everything before sealing.